Question 1

What time is the concierge open?

Accepted Answer

The concierge is 24/7, and is manned by concierge in the daytime 07:00-19:00 and a security officer 19:00-07:00.

Question 2

How do I contact the concierge?

Accepted Answer

You can email to security@newatlaswharf.co.uk or call 07706299008.

Question 3

How do I contact the Estate Manager?

Accepted Answer

You can email to Manager@newatlaswharf.co.uk or via the Concierge.

Question 4

Are BBQs allowed at NAW?

Accepted Answer

Yes, but only gas BBQ’s. Please consider you neighbours privacy when using BBQs.

Question 5

What time is the gym open?

Accepted Answer

Due to covid restrictions – Check with concierge

Question 6

What are the permitted hours for contractors working in flats?

Accepted Answer

Weekdays 08:00-18:00. Saturdays 09:00-13:00. Sundays and bank holidays no works permitted. For emergencies contact the concierge.

Question 7

Are the sauna and steam room on all the time during gym open hours?

Accepted Answer

If you wish to use the sauna or steam room, please contact the concierge and allow 20 minutes for it to warm up.

Question 8

How do I get replacement fobs?

Accepted Answer

Door entry fobs can be purchased from the concierge for £10 and vehicle gate fobs for £50. Owners may be asked for ID. Tenants must have the permission of the owner via email to the concierge.

Question 9

Can I use Airbnb/Tripadvisor/Booking.com etc.

Accepted Answer

Only owners can rent out rooms in this manner. Tenants are not permitted to use these services.

Question 10

What are the rules for letting out flats?

Accepted Answer

Subletting is not permitted at NAW. Flats must be let out for a minimum period of 6 months, the flat must be let as a whole and not on a room by room basis. Notification must be sent to the estate manager with the signed Assured Short Term Tenancy Agreement.

Question 11

What do I do with rubbish and waste?

Accepted Answer

Bin rooms are located at the entrance and exit gates for recycling and general waste. Rubbish bags must not be left in communal areas and big items for disposal should not be left in the bin rooms. It is the responsibility of residents to dispose off big items e.g. tables, chairs, bikes, wardrobes. Please close the doors when you come out of the bin rooms.

Question 12

Will the concierge hold my keys and release them on my instruction?

Accepted Answer

Yes. Keys will be released to those added to the key waiver by the owner, or on email instruction from the owner. The key waiver form is available at the concierge.

Question 13

Where are my utility metres?

Accepted Answer

For most flats the gas metre can be found in the riser cupboard in the corridor outside the flat, please ask the concierge for key or access. Electricity metres are located in the car park in various switch rooms. Please ask concierge for help with location. Alternatively email the concierge for a reading of either gas or electricity. Water metres can be found outside each flat for purposes of isolation, however the water bills are calculated from the communal water metre as per the lease and fees included in the service charge.

Question 14

Can I have pets?

Accepted Answer

Small Pets are allowed on request at the discretion of the management company. The management company reserve the right to withdraw permission if pets cause a nuisance to other residents.

Question 15

Where can I store my bike?

Accepted Answer

There are two locked bike stores in the car park. Please ask the concierge for help finding a space.

Question 16

Are there any rules regarding parties/gatherings in the flat?

Accepted Answer

You can have parties/ gathering in your flat but please note that the quiet times are 23:00-08:00. Further, noise outside these hours should not affect any neighbours or residents.

Question 17

Will the concierge take parcels for me?

Accepted Answer

Yes, the concierge will take small parcels from the postman or deliveries, the maximum size we can hold is approximately the size of the average microwave. For larger deliveries such as white goods, residents must arrange for them to be taken up to the flat.

Question 18

Is there any visitor parking?

Accepted Answer

Yes, there are around 15 visitor parking bays for visitors. Bays are for visitors and contractors only, and are accessed on a first come first served basis. Maximum stay 2-3 days. Contact concierge for more information.

Frequently asked questions